| classification |
attribute |
evaluation |
Tourism market information service (A) |
Tourism development business consulting service (B) |
Overseas promotional visual material service (C) |
Service to support holding international conferences (D) |
| Service quality & management |
up-to-date information |
(4.32) |
CD |
4.60 |
D |
4.60 |
D |
4.30 |
|
3.95 |
| usefulness of information |
(4.25) |
*D |
4.40 |
D |
4.40 |
D |
4.25 |
|
4.00 |
| accurate information |
(4.33) |
D |
4.53 |
CD |
4.75 |
|
4.33 |
|
4.29 |
| Attitude towards business |
accurate handling of business |
(4.41) |
ABC |
4.75 |
CD |
4.55 |
|
3.95 |
C |
4.20 |
| fair handling of business |
(4.24) |
|
4.20 |
D |
4.40 |
|
4.15 |
|
4.00 |
| person in charge is professional |
(4.27) |
CD |
4.45 |
CD |
4.60 |
|
3.75 |
C |
4.10 |
| Handling complaints |
convenient to use reception for complaints / suggestion |
(4.40) |
C |
4.45 |
C |
4.40 |
|
4.05 |
C |
4.35 |
| professional consulting regarding complaints |
(4.58) |
ABC |
4.85 |
|
4.45 |
|
4.25 |
C |
4.50 |
| extent of reward regarding wrong service |
(4.53) |
AB |
4.65 |
C |
4.40 |
|
3.95 |
C |
4.50 |
| Overall satisfaction |
satisfied overall |
(4.24) |
CD |
4.40 |
|
4.25 |
|
4.10 |
|
4.10 |
